Today I am mostly.........

[sean]

seriously pissed off...........

anyone able to give advice on consumer rights? Cant say publicly what on at the minute as i dont want anything untoward being voiced on the web, all will become clear later.

[Lutin]

Have you tried the Citizens Advice Bureau??

http://www.citizensadvice.org.uk/

[alpslapper]

http://www.consumerdirect.gov.uk/

http://www.bbc.co.uk/consumer/

http://www.oft.gov.uk/oft_and_cd/

http://www.consumerrightsexpert.co.uk/


Some of these links might help till someone comes along.

Sorry to hear you've got grief sean - hope you can get it sorted mate.

[sean]

not yet. might give them a bell tomorrow before looking for a solicitor.

[meljordan]

Hi sean try here

www.consumerdirect.gov.uk

or here

www.oft.gov.uk


Hope it helps bud regards mel

[sean]

cheers mel/tom will look at tomorrow when i calm down

[Cabby]

Sean..My nephew is a Trading Standards Officer....If you want me to ask him a question...feel free to pm me etc.....

[BobA]

OR you could try running it up Z-Weiser's pole for an opinion, as I think this may be his area?

PM him, he may be able to help.



Bob

[winxp-master]

The best advice is never give up, keep on at them and they will get fed up before you will.

If there’s one thing I can’t stand it’s not getting a decent service if taking faulty goods back. There is no defined time on how long you have to get your money back it just has to be a reasonable amount of time. Under the sales of goods act whatever you purchase has to work for `a reasonable amount of time` or you can ask for a full refund, don’t be fobbed off by the `we can only repair it` bollox, you CAN ask for a full refund and they can’t do jack.

Oh yes and before I go, another trick they like to pull is the `it’s the manufacturer not us you need to send it too` this is crap also, as the seller they are responsible for the goods not the manufacturer. If you buy a dvd player that doesn’t play dvds they can’t say it’s the manufacturers fault for not making it very good, it’s there fault for selling a product that is labelled to perform a certain task but which does not, under these circumstances you are quite within your rights to ask for a refund in full, from the seller not manufacturer.

I don’t even know if this is relevant but I just like to rant on hehehehe…

[TWIN BURNER]

If its a large heavy object threaten to take it back and throw it through there shop window, worked for me when my new fridge broke after a week