Placed an order first thing wednesday morning from busters.
I rang first to check items where in stock, told they were, and then tried to place order but he couldnt find me on the system(I have used them loads of times) so said I couldnt place order as my card(uk based bank) didnt match the delivery address and first time orders have to goto card holders address(not a first time order).
So ordered online via paypal and registered (again) whilst in the process. I recieved an email with my login details. I tried to login but it said invalid login, tried over and over but no joy(using the details they supplied).
Tried 'forgotten password' but it said the email address does not exist on their system, even thought they had sent the login details to the email address and the username was also the same email address.
So I gave it 36 hours and rang customer services as I wanted a tracking number to track my goods overseas. I was spoken to by the most obnoxious individual I have ever come across, you know, the type that you want to climb into the phone and pop out the other side and give him a thoroughly good kicking to.
Anyway when I offered my order number his response was, 'sounds like you have done this before' 'arrrggghhhhhhhh'. Anyway he told me the items will not be dispatched for a few days and he will pass onto I.T. my login probs.
I gave it a few hours to cool down and rang back hoping to get someone on the line who may be interested in the customer. Told the same story and his answer was that I would get a tracking number when the items are dispatched. I informed him that it had been more than 36 hours so surely they would have been dispatched. He said no its going to take a few more days as they are moving building. I questioned that it was going to take 5 working days to dispatch my stuff and he said its in the terms and conditions that it will take 7 to 10 days for delivery. I informed him that if it was going to take 5 days to dispatch it wont arrive in Spain within the 10 days. Anyway after 20 mins of trying to convince him that as a customer it is only reasonable that I maybe concerned that I have no order details and customer service are doing their best to avoid any questions.
I was being totally stonewalled by this guy who avoided every question I asked. He then said that it takes 24hours from the online order to be placed and them to receive it. I did my best not to laugh. I explained the virtues of ecommerce to the guy but he said an outside company does it and then send all the orders over the next day. I gave up after asking him if he thought I was stupid.
I then decided to ring sales hoping to get someone 'ok' and cancel the order. I gave the guy my order number and he immediately said 'cancelled', he didnt even have time to type the number in. I asked him if I would be getting an email confirmation and he said he would ask 'them' to send me one. When asked who 'them' are, he said 'another department'. 'But if you cancel it on your system, it should be automatic, shouldn't it?', 'no, I am in a different department'. He then hung up. I have searched for another number to ring to speak to someone who may be able to confirm my order or cancellation of order but cant find any.
So I will make a paypal claim back in 10 days when my goods don't arrive and avoid busters in future. Pity because I have never had any problems with them over the years.