Motrax: Great Customer Service

[YEN_POWELL]

The inner visor lever on a friend's Caberg Justissimo broke a few days ago. I tried everywhere to get replacements as she was taking bike lessons and her test in this current unusual bout of sunny weather. I ended up lending the lever off my own helmet to tide her over.

Anyway, in the end after searching online for ages for spare parts I followed the link from the Caberg site for their recommended UK supplier of helmets. This took me to the Motrax site.

I emailed Motrax asking about buying a few spare levers. My email was answered within 11 minutes with a request for my address and that they would post me a couple for free.

Just wanted to let people know how helpful and fast their repsonse was and to show that customer service is alive and well at Motrax!

[YEN_POWELL]

Update, they sent me FIVE spare levers. I believe they are £3.48 each, so that's over 17 quids worth plus postage all for free. I'm impressed, didn't even buy the helmets from them.

[Robster]

I had a similar experience a year or two ago when the zip on my Motrax Universal Lock Carrier failed.

I called them up and explained the problem, suggesting that under extreme cornering the lock and chain could possibly spill out. A heavier duty zip was required I thought.

They told me that the item had been discontinued now but that I should stop using the faulty item immediately and that hey would send me out a new one. For free. No receipts, no nothing. A day later and 2 lock carriers arrived at my door! Marvellous.

Top work Motrax