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Thread: Ultimate Ear - great service

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    Paul-S's Avatar
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    Ultimate Ear - great service

    I've had their monitors and have used them all the time for 19 months now

    One of the wires has started to frey at the earplug causing loss of sound to one ear. I rang them up on Monday and they requested I send them on so they can look at them

    Posted Tuesday 12/5 last week, I got a phone call Friday 15/5 to say they can repair them with a new lead (Ģ40) and have them back before I go away on Saturday

    Great turnaround and cost IMHO

    02 RD07a RWB, Powerbronze tall screen, Remus Grand Prix, TT crash bars, TT pannier frame, Zega style panniers, Alpos top box,TT bar risers, TT headlamp guard, Heated grips, mainstand, Heidenau K60s for road and light offroad, TKC80s for the dirty stuff, Scottoiler, Autocomm, TT Zumo mount, Zumo 550 and most of all A BIG GRIN !!! Oh, and a very nice RD04 HRC coloured Marathon Replica


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    Re: Ultimate Ear - great service

    That is great news.
    At last a company that has great after sales service.
    YOU ONLY NEED TWO TOOLS IN LIFE - WD-40 AND DUCT TAPE. IF IT DOESN'T MOVE AND SHOULD, USE THE WD-40. IF IT SHOULDN'T MOVE AND DOES, USE THE DUCT TAPE




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    Paul-S's Avatar
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    Re: Ultimate Ear - great service

    Update

    They arrived on the Friday as they promised before I went on hols

    The good news is that they now have a contract with the MOD and fitted the heavier duty connector, cable and braided covering that now gets fitted to any new units sold

    Well pleased

    02 RD07a RWB, Powerbronze tall screen, Remus Grand Prix, TT crash bars, TT pannier frame, Zega style panniers, Alpos top box,TT bar risers, TT headlamp guard, Heated grips, mainstand, Heidenau K60s for road and light offroad, TKC80s for the dirty stuff, Scottoiler, Autocomm, TT Zumo mount, Zumo 550 and most of all A BIG GRIN !!! Oh, and a very nice RD04 HRC coloured Marathon Replica


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