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Older, but no wiser!
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Discussion Starter #1
I have been shopping around for a new Multibike policy for my two bikes and have essentially ended with Bikesure and eBike, as bother are happy to insure an import (NX400)

Bikesure impress as they can be bothered to respond to enquiries and provide answers, eBike less so, they push use of email and then take 2 days to respond...

However both are probably on a par for cover, although Bikesure are 10% more expensive, but the ability to speak to someone without paying a premium line rate is good*

BUT, Bikesure's european cover is a strangely worded piece that I have asked for clarification. "If You give Us 14 days prior notification of Your intention to use Your Motorcycle abroad and pay any additional premium required"

With Carole Nash and before that another company, whose name escapes me, simply telling the company I was going to be travleiing abroad (paying a european premium was possibly a hint!) was near enough, Bikesure want me to contact them 14 days in advance each time. They might accept a phoned notification at short notice though... This seems a bit silly to me.

Question, any Bikesure users care to comment on their experience please, on notifying the Company at short notice, please?


* There is a work round number for eBike: 01454 634501
 

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Grumpy auld man!
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1,646 Posts
No help with Bikesure :rolleyes: but I am insured with Chaucer (through MCE) and it includes 90 day European cover with no need to tell them when you are going.


Andy.
 

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Older, but no wiser!
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Discussion Starter #3
Cheers Andy. I am bemused by this requirement I have to say...
 

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Cheers Andy. I am bemused by this requirement I have to say...
Im with Carole Nash. They require you to notify them of european cover. They say it is to ensure you get all the benifits, not just the level of covere required by the EEC from all policies.
When I ring them to let them know, all they want to do is sell me things like travel insurance and the like.
 

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Ridden for years
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Been with Carole Nash for a while, been overseas a number of times.
A couple of times I have forgotten to phone, so just drop them an email with policy number.

In later dealings, they have confirmed they received email and are totally happy with that.
 

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i've multi-bike with hastings, but... after asking about trips abroad, found out that international breakdown isn't on bikes over 10 years old, they would have sold me the policy too, if i hadn't asked them to ask their boss. just a thought.
 

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Older, but no wiser!
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Discussion Starter #7
i've multi-bike with hastings, but... after asking about trips abroad, found out that international breakdown isn't on bikes over 10 years old, they would have sold me the policy too, if i hadn't asked them to ask their boss. just a thought.
A worryingly good point! I'll check the Policy, as if it isn't there, it cannot be enforced. I hope.... ;)

You off to Italy this year?
 

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Older, but no wiser!
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Discussion Starter #8
When I ring them to let them know, all they want to do is sell me things like travel insurance and the like.
Wot a surprise.. I just tell 'em I run a business and use specialist cover and they go away ;-)
 

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Older, but no wiser!
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3,836 Posts
Discussion Starter #9
Been with Carole Nash for a while, been overseas a number of times.
A couple of times I have forgotten to phone, so just drop them an email with policy number.

In later dealings, they have confirmed they received email and are totally happy with that.
I used to email once at the beginning of the "touring" season and they were happy with that.
 

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Insurance Advisor
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177 Posts
I have been shopping around for a new Multibike policy for my two bikes and have essentially ended with Bikesure and eBike, as bother are happy to insure an import (NX400)

Bikesure impress as they can be bothered to respond to enquiries and provide answers, eBike less so, they push use of email and then take 2 days to respond...

However both are probably on a par for cover, although Bikesure are 10% more expensive, but the ability to speak to someone without paying a premium line rate is good*

BUT, Bikesure's european cover is a strangely worded piece that I have asked for clarification. "If You give Us 14 days prior notification of Your intention to use Your Motorcycle abroad and pay any additional premium required"

With Carole Nash and before that another company, whose name escapes me, simply telling the company I was going to be travleiing abroad (paying a european premium was possibly a hint!) was near enough, Bikesure want me to contact them 14 days in advance each time. They might accept a phoned notification at short notice though... This seems a bit silly to me.

Question, any Bikesure users care to comment on their experience please, on notifying the Company at short notice, please?


* There is a work round number for eBike: 01454 634501
Hi Steve

I have sent you a PM, would you mind viewing and replying and I'll set to assisting you further

Many Thanks
 

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Older, but no wiser!
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Discussion Starter #11
Hi Steve

I have sent you a PM, would you mind viewing and replying and I'll set to assisting you further

Many Thanks


Morning Rich

I have been in contact with one of your colleagues before the w/e and I hope to hear back from him today. with clarification, in writing on my query. :thumbup:

Steve
 

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Insurance Advisor
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177 Posts
Morning Rich

I have been in contact with one of your colleagues before the w/e and I hope to hear back from him today. with clarification, in writing on my query. :thumbup:

Steve
Ok, thanks Steve

Do let me know if you require any further assistance from me

Rich
 

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Older, but no wiser!
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Discussion Starter #13 (Edited)
Just had the following response from Bikesure, which may be of interest to all their clients! Too late for me, as I had already gone with eBike, after waiting 7 days for a reply and numerous pestering PMs here and to them direct, as I needed to get the cover sorted for the w/e.

eBike by the way gives fully comp Euro Cover all year round. 5k miles max/bike, which was OK by me and DO NOT require prior notification.


"We can confirm we request our clients to provide 14 days notice for any proposed European trips in order that we can notify your Insurance Company Markerstudy of the forthcoming trip and send you confirmation from our records.

If you contacted our office the day before a forthcoming trip we cannot guarantee you will receive our letter of confirmation which has important information in respect of travelling within Europe.

Please note Markerstudy give 30 days free European cover. Upon referral this can be extended at a cost of £21 per 30 days, or part thereof. We strongly recommend if you proceed with this cover, you contact us as soon as possible prior to any planned trips so we can advise your insurers accordingly.


So now you know!! :-D
 
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