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Wing Commander
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Discussion Starter #1 (Edited)
Specialist motorcycle broker Carole Nash has switched its recovery and roadside breakdown contract to the AA in a three-year deal.

The AA was not well-regarded by bikers but says it is expanding its motorcycle capacity. When I first got my Africa Twin, the AA failed to attend a puncture for hours because too few of its staff could deal with bikes. It then said none could handle punctures on tubed tyres and by that time it was too late to ferry me on to my destination. Read that story

So I put my concerns to the AA. It said: "All of the AA's recovery vehicles (nearly 300) have the capability to recover motorbikes and all AA roadside patrols are trained in motorbike repair."

Only 50 biker vans
That is all well and good but the crunch is this detail: "The AA has 50 dedicated motorbike patrols operating in six major cities in the UK who are all passionate bikers. In addition, the AA has 10 dedicated motorbike recovery vans which are operating in London and the South West and will be rolled into Birmingham and Manchester in the New Year. Further investment is being made in 2011 in bespoke bike trailers for recovery vehicles."

That mean for the whole of the UK there are 50 motorbike patrols and ten motorbike recovery vans. Bikes can go on the back of the 300 car vans too. The wait for a van with a bike trailer was what prompted me to buy the extra breakdown service in the first place.

Spoke wheel punctures
How many of AA vehicles have the capability of repairing a spoked wheel puncture? The AA said: "All AA roadside patrols carry puncture repair kits and 'slime' which enables them to effect on-site puncture repairs in many instances.

"However, depending on the severity of the damage the probability of a roadside repair diminishes. If a new tyre is required, the AA has on-call tyre suppliers who can be called upon to supply and fit a new tyre at the roadside or the motorbike can be recovered to an appropriate garage for a new tyre to be fitted.

"The dedicated vans are all able to remove any type of bike wheel and repair both tubed and tubeless tyres. These vans carry paddock stands suitable for most machines. Most motorcyclists request a new tyre when a puncture has taken place and we can provide this service as previously explained.

"We continue to have confidence in exceeding all our members' expectations and would welcome any suggestions you have regarding motorcyclists specifically."

Strange decision
So Carole Nash has gone with a firm that has 50 motorbike patrols in the whole country who can change a tube on a spoked wheel or recover you without having to call a car breakdown truck.

My suggestion: Buy yourself some tyre levers and learn how to repair your own puncture.

I started this thread all those years ago. Perhaps it is time to resurrect it.
 

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This bothers me, one reason I am insured with Carole Nash is their effective service.

I have experienced nothing but problems with the AA in the past. Other family members have bad experiences.

I vowed never to subscribe to the AA again. I think they survive on marketing and spin, not service. So its time to look for a new broker :(.
 

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I am with Carol Nash on recommendation of this forum.
Does this choice now mean I need to look elsewhere?
Other than that the rest of their services are first rate.
 

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SHW'MAE BUTT
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A bit off topic about Carole Nash.
I had my 06 GSA insured with them for £256 fully comp, I then bought a new bike and they wanted me to pay an extra 120 for changing the reg up to my policy renewal in april. So being polite I said no chance. found Carole Nash on line had a policy quoted for a bike double what my old GSA was worth for a total of £248 fully comp with less exess for a year??? Then spoke back to CN and they said they could not beat the on line policy, gave me £57 in cancellation fees which paid my deposit on my new policy.

My question is do insurance companies know what the left and right arm are doing at the same time?
 
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I've been with Carole Nash for 5+ years solely on the basis their breakdown recovery is the best for motorcycles. I could think of nothing worse than someone not knowing their way round my motorcycle and damaging it.

Carole Nash usually send out SOS Motorcycle Recovery to me who have been absoluetly fantastic, but I understand they're not a AA agent. By the sounds of the AA's comments their only using their own patrols, which means a hell of a long wait.

The only experience I've had with the AA was when they left me for 4 hours out in Swindon, to pick me up and take me 15 minutes down the road to a motorway junction on the M4 to wait for another 2 hours. Was not a good night!

Needless to say I wont be renewing my Carole Nash cover, I swallowed the extra couple of pounds for a decent breakdown but as thats gone now I guess I wont!

After looking at around theres a company out there called Auto Aid which seems pretty good as you can choose who you have sent out to you as its a pay and claim policy. I've yet to sign up with them, but will let people know how it goes later this year when my policies up!
 

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My experience with the AA led me to join the RAC. As I had been a member since I first started driving and actually worked for them for a while, it wasn't a decision I took lightly.

They ignored the fact the fault on the bike was an electrical fire and sent a garage chap in an tiny van to have a look after an hour and a half.

Eventually they sent a spec lift to do a recovery (think that was another 2 hours). He loaded up the K100RS but it was overhanging the side of the vehicle past the mirrors 'cos it's a long bike.

He called to check the regulations and I said they would probably say it was illegal but leave it down to him. He didn't believe me. Well, their controller happily left it up to him to decide whether he would risk is licence by carrying my K100RS illegally (due to its length) on the back of a spec lift truck. He felt in an awful situation as we had, by this time, waited for hours in the middle of nowhere in pissing rain out in the open. Of course, he felt pressurised to say yes. I said don't do it and told him to off-load the bike because it is was not fair and that they were stitching him up. He took my wife to the nearest town so she could find some food and freshen up a bit and brought her back afterwards so fair play to him.

As a consequence we then had to wait a further couple of hours for them to send a garage agent from absolutely miles away to take us home. Quite why they didn't just send someone to recover in the first place when that is what I had requested based on the fault.

AA - patrols are fine, bollox management in my opinion.

RAC have been superb.

Of course, YMMV as always.
 

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Whealie, ask them whether they still do leapfrog relays* for motorcycles or whether they are now taken straight through in one trip as they do with cars. Motorcycles appeared to be treated as an annoyance when I was there which was somewhat ironic considering their previous promotion of AA Rider Club :rolleyes:

*(Bike and passengers taken to edge of patrols boundary, offloaded onto next one maybe with a wait at each point. it adds hours to a long journey.)
 

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Whealie, ask them whether they still do leapfrog relays* for motorcycles or whether they are now taken straight through in one trip as they do with cars. Motorcycles appeared to be treated as an annoyance when I was there which was somewhat ironic considering their previous promotion of AA Rider Club :rolleyes:

*(Bike and passengers taken to edge of patrols boundary, offloaded onto next one maybe with a wait at each point. it adds hours to a long journey.)
Alan you should be alright the nearest bike recovery vehicle they have to you is Lands end so only a Short wait if needed:D:D
 
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