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Discussion Starter · #1 · (Edited)
I bought a Triumph Tiger 800XC at the beginning of 2011 and following a summer season here in the UK I would like to report my findings, if for no other reason, to clarify the half truths regarding my complaints over the last six months.

Following the press releases through the MSN I was intrigued by the new bikes to be launched by Triumph this year, the Tiger 800 and 800XC. I then went to the open night held by my closest Triumph dealer, Shirlaw motorcycles in Aberdeen for a close up look at the release of the bikes. (Closest, but a round trip of 140 miles)
Not being put off by the fact the salesmen never contacted me to organise a test ride, as he had agreed, I went over with SteveT from this forum to take both bikes out for an hour. Impressed by the XC I spoke to my local bike dealer (non Triumph) if he could supply me with a Tiger and any problems regarding servicing . Willie Young motorcycles, Elgin, Morayshire, said it wasn't a problem, he has supplied me with numerous bikes, some new, and I have no problems dealing with Willie and continue to use him for servicing and tyres.
A new Tiger 800XC was ordered in February 2011. I was given a delivery date of three weeks, this was then extended to seven weeks due to the frame colour change, which meant I had to use the Mighty varadero for the Boil rally in Cumbria and the Galloway forest rally in April. This was irritating but I accepted it, (would be worth the wait I thought).
The bike finally arrived so I put the intitial 600 miles on to the bike in a week and proceeded to get it serviced at Willie Youngs to save the 140 mile round trip to Aberdeen to Shirlaws for the Triumph service. Willie carried out the service, no problem, but a spanner icon on the dash was still there, clocking up the miles since service due! I had to take half a days holidays to travel 140 miles to Aberdeen to Shirlaws to have the icon removed and the the service limit reset. So, loss of time, petrol and wages. Annoying? You decide.
Ok, 1500 miles on the clock and I'm off to the Stella Alpina Rally in Italy, a two week trip around Europe. Thirty miles into Holland off the ferry and the ECU light comes on! Also noted the gear indicator is not showing the correct gear! Do you cancel all your holiday plans? As the bike is running ok I decide to live with the warning light and the fact the bike won't start without the stand up! A week into the trip, the 12v power socket next to the ignition stops working, refuses to power satnav or phone! A temp workaround in place, we continue our trip!
Back in Britain, two weeks later, the bike is transported to Shirlaws in Aberdeen, where it sits for another two weeks waiting repair. Eventually it's fixed and returned to me. Iritating? You decide!
So, onwards, a month later, and the power socket stops working, again! Triumph dealers, Shirlaws and Team Roberts (who supplied the bike) both state the accessory power socket is an "accessory" and as such not covered by warranty, I have to pay £27 plus labour to replace! On the instruction of Willie Young Motorcycles, I send a letter of complaint to Triumph regarding a socket, supplied by Triumph, on the bike, has failed and their agents, Shirlaws and Team Roberts have refused to repair under warranty. The response from Triumph was breathtaking to say the least! They have advised me as I have bought the bike and had the bike serviced outwith their dealer franchise this may affect this and any further warranty claims! To compound this, Shirlaws in Aberdeen have told Willie Young motorcycles Triumph have spoken to them regarding this issue and if my bike comes into their shop it will be "rolled up the back" and forgotten about! As my next closest Triumph dealer is in Edinburgh, round trip of over 300 miles, my service and warranty cover from Triumph is now untenable.
To compound this further, the 6000 mile service is now due and I have been informed "don't call us, we'll call you". I now have a Triumph Tiger 800XC sitting in my shed, has been for two weeks now, requires servicing and new tyres. The end of the season for me is in one week, this weekend I'll take the Mighty Varadero out, just like I did last weekend.
The saving grace for this whole sworded tale is, thank f*ck for Honda! The Mighty Varadero has stood in for the Tiger on so many occasions over the season. The Varadero has covered far more miles than the Tiger and given me no grief whatsoever. Next month both the Varadero and the Tiger will be replaced by the Ickle Beemer (F650ST) for the winter months, another solid motorcycle that never lets me down.
So, to sum up, I love the Triumph Tiger 800XC, it has been a brilliant motorcycle to ride, covered eight countries in Europe, climbed the mountain at the Stella Alpina, and made it home with no more than a small electrical failure, which never impeded the bike. It has a brilliant power spread which, unfortunately requires much fuel to achieve max thrust! Suspension, lights and handling make this a very competent motorcycle. BUT,,,, the lack of customer satisfaction and the hassle caused by Triumph and their franchise dealers have proved too much for me. I now have a bike that cost me more than £8k sitting in my shed like a pointless paperweight due to servicing issues, caused by my logistic issues? Well, maybe, but none the less, I will be selling the Tiger and will NEVER own another Triumph motorcycle.
Just my opinion, but a word of caution to everyone in the north of Scotland, fall foul of Triumph or Shirlaw and you'll live to regret it. I'm expecting to lose a couple of grand over this, an expensive lesson to be learnt. Triumph UK? Shame on you.
Bring on a decent Honda adventure bike to replace the Africa Twin, or the dark side (BMW) comes forever closer.

P.S.
Forgot to mention recall issues for Triumph Tigers, four in all.

Decades of riding, mostly on Hondas, this has been the worst year for me, EVER! Triumph? GO YOU OWN WAY!
 

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I don't deal with Sh!tlaws

don't even go in to the shop...after:-


1 almost buying 1050 tiger, ready for the sale but was completely ignored when a ' mate ' of the salesman came in.. sale lost..

2 was interested in an Caponord they had, I had read up on the bike and got feed complete sh1te from the 'sale' man... walked away


3.,, also they Fail every bike as the 'work shop need work'

looks like if I ever tire of my old Honda V twins I will have to go to Edinburgh to get a watercooled GS flat twin :).

sorry the gem of a bike is spoiled by what is becoming typical at the moment, sh1te service from d1cks that know sweet FA and are no bikers:)
 

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Grumpy auld man!
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It's very sad, and annoying, to hear of the way you have been treated Jim. I myself have had 3 Triumph triples and never had a problem with them, mind you, none of them were new and I only had 1 warranty claim with the Tiger 955 which was dealt with by Two Wheels right away. The way both Shirlaws and Triumph have handled the issues you have had strikes me as being a 'kin disgrace and if it were me I would be having a word with trading standards about it, perhaps it is outwith their remit, but it would cost nothing to ask.





Andy.
 

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I thought the service must comply with the schedule.
There is no mention about it must be done by a certain dealer.
 

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That's very informative, thanks.

I'm no expert but I m sure the eu stopped this "dealer network only" nonsense for cars ages ago. Maybe your local trading standards can help or advise. I realise official dealers rely on servicing to make sales worthwhile , but I THINK it's no longer enforceable.

I agree shame on shirlaws and triumph.
 

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That's very informative, thanks.

I'm no expert but I m sure the eu stopped this "dealer network only" nonsense for cars ages ago. Maybe your local trading standards can help or advise. I realise official dealers rely on servicing to make sales worthwhile , but I THINK it's no longer enforceable.

I agree shame on shirlaws and triumph.
Thats true for cars,it's called 'block exemption' I don't know about bikes though.The whole thing stinks,surely an independant could service for you.
 

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It's a real shame Jim as I'm sure had it just been the bike problems, frustrating as they are, you would be able to live with them. It's the crappy dealer service that tips you over the edge and I had exactly the same sort of crappy experience with Alan Duffus Motorcycles in Edinburgh years ago and I maintain I will never put any money their way again. [1]

If you really like the bike (and I guess you really do) why not book it into Edinburgh Triumph (aka Two Wheels) in Edinburgh and make a weekend out of it. You and Fiona are both more than welcome to stop over here.

[1] With him now only having one shop instead of three or four it looks like I wasn't the only one :)
 

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I have mixed views on Triumphs but the bottom line is that I dont think I would buy another! I bought my 1050 tiger new in 2007 from destination Triumph and in the 2 years of ownership I covered 70,000 miles and had 18 warranty claims including 2 engine rebuilds... The final nail in the coffin was the entire wiring loom melting 7 weeks out of warranty....

In the entire time I owned the tiger Destination Triumph were absolutely 1st class, they even stripped showroom bikes of parts to keep me on the road... how many dealers would do that??

Triumph were very good on warranty claims in fairness and the fit and finish were first class - Its just a shame the reliablity was so poor....

Had it not been for the dealer I was seriously thinking of trailoring it back to Hinkley and setting fire to it outside the factory.....
 

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Discussion Starter · #9 ·
Well, thanks for the replies folks, Gordon, you're a sound mate, but listen to what you're saying? Travel over 300 miles, make a weekend out of getting the bike serviced in Edinburgh by people I don't know? Due to my Triumph dealer being awkward?
Your offer to come visit and stay over is very welcome mate, as it is returned to your fine self and other half to come visit Morayshire any time and stay over. I would rather come visit you and make a weekend of visiting yourself and your fine city, but not specifically to have service work done on a bike that is untenable locally!
Thanks folks, but the "dark side" is calling!
 

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Grumpy auld man!
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The call is getting stronger Jim! :D




Andy.
 

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Discussion Starter · #11 ·
Certainly is Andy, next week might be quite interesting! :)
 

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The response from Triumph was breathtaking to say the least! They have advised me as I have bought the bike and had the bike serviced outwith their dealer franchise this may affect this and any further warranty claims! To compound this, Shirlaws in Aberdeen have told Willie Young motorcycles Triumph have spoken to them regarding this issue and if my bike comes into their shop it will be "rolled up the back" and forgotten about!
That's absolutely shocking.

I seem to remember issues with warranty claims for pi$$ poor finish quality on Thruxton/Bonnie engine cases and wheels. I'm sure I also remember a thread somewhere with details of Triumph stating that their warranty only covered corrosion if you had cleaned your bike properly after every ride.

If your product is crap, you need good customer service. If your product is great, you can get away with crap customer service. If you have neither, you deserve to fail as a business. I've been considering the Tiger 800XC for some time but the more I hear the less likely I am to want to buy into the Triumph experience! Sad really, 'cos I thought the 800XC would be a half-decent pseudo-British alternative to the F800GS.
 

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Discussion Starter · #13 ·
That's absolutely shocking.

I seem to remember issues with warranty claims for pi$$ poor finish quality on Thruxton/Bonnie engine cases and wheels. I'm sure I also remember a thread somewhere with details of Triumph stating that their warranty only covered corrosion if you had cleaned your bike properly after every ride.

If your product is crap, you need good customer service. If your product is great, you can get away with crap customer service. If you have neither, you deserve to fail as a business. I've been considering the Tiger 800XC for some time but the more I hear the less likely I am to want to buy into the Triumph experience! Sad really, 'cos I thought the 800XC would be a half-decent pseudo-British alternative to the F800GS.
My feeling entirely, I didn't want to go down the BMW road, same as everyone else so opted for the Tiger. I took the gamble on Triumph and it has cost me a small fortune. Not a mistake I'll make again, I can assure you of that. I've made my feelings quite clear on several forums.
The biggest shame is that I really loved the bike, but seeing sitting in my shed, unable to ride it through fear of losing my warranty , or putting it into Triumphs dealership and not getting it back indefinitely I've decided to give in to the dark side and go to BMW. Hopefully they will give me a bit more respect, a warranty, recovery and piece of mind.
 

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Bit of a bugger Jim :mad:

Quite a horrendous situation to find yourself in, through no fault of your own.

Good luck :thumb:
 

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Discussion Starter · #16 ·
Fraid not Ray mate, following a thrash on SteveT's F800GS I've decided to go down that road! The Mighty Varadero is, in my opinion, a better two up mile muncher than the flat Beemer.

If I can find a reasonable F800 GS next week the Tiger will be going. Triumph no more. :(
 

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Just been reading this i tried a Tiger from local Triumph dealer they were praising the warranty and back up as a selling point :confused: glad i bought Tenere now :thumb: good luck Jim
 

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Fraid not Ray mate, following a thrash on SteveT's F800GS I've decided to go down that road! The Mighty Varadero is, in my opinion, a better two up mile muncher than the flat Beemer.

If I can find a reasonable F800 GS next week the Tiger will be going. Triumph no more. :(
the 800GS gets my vote too, maybe once I have a clear out and tire of tinkering I may go that way :-D

Recal my short pillion ride on the mighty Varadero last year at Galloway... effortless and Honda reliability :)
 

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Ouch Jim, I feel your pain.....
The little Tigger is a great bike & appears to be well finished off & screwed together, ok you knew the distance to the 'main' dealer but their attitude stinks. Triumphs attitude stinks.
I was once in a position where a (highly regarded) German manufacturer told me that they and all of their supplying dealers would not give us any further warranty or future parts back up on a brand new crop sprayer (due to the UK importers imeptitude), I was gobsmacked & ike yourself, it made my friggin blood boil & also like you vowed never to purchase anything from Amazone ever again.......

At the end of the day, you can live without Triumph, can they live without customers???

My mates' 800 XC is fantastic, the motor is as sweet as they come - he loves it, I loved it.
So far he's been up to Newcastle ish (130 mile round trip) for the 1st service & a month later again for a recall - ECU update to cure a stalling issue (that his bike doesn't suffer from) & uprated centrestand springs (aparently some have been breaking).
On the 1st service matey mentioned that the clutch lever didn't return fully - the dealer 'fixed' this but when I rode the bike they had cured it by adjusing the cable so there was NO free play.....
It feels like the spring at the lower end of the cable is not strong enough.

Despite occasionally being tempted by faster, newer shiney stuff, the Transalp never ever wants for anything & has been from time to time mercilessly thrashed, flung round twisties with more verve than an Alp has any right to do been hideously overloaded throught out Europe off roaded, commuted & much more besides.......
After 72,000 miles, apart from usual consumables, I have replaced 1 headlight bulb, 1 taillight bulb, had the rear wheel respoked (2 up to Greece with way too much stuff...), replaced the original silencer (rotted) & now the rear rocker cover gasket is weeping & wants replacing. All bearings, battery Reg Rec etc etc are original 2001 factory fitted items, the shock was removed at circa 55k (now on the Transrat) only to be replaced by a Hagon (with hydraulic preload adjustment) - which failed in 10,000 miles...).
To me that level of low running cost, reliability & durability is absolutely priceless


Phil

[Edit] I have just heard that the head bearings are knocking at <2000 miles - another trip to the dealer for matey & the Tigger!
 

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Discussion Starter · #20 ·
Hi Phil, thanks for your words of wisdom mate. Your mate's seems to be giving problems? Hope he doesn't have too much grief with it.
A month has now passed and I still have my paperweight Tiger sitting in the shed with no service and no warranty. Sucks!
Waiting for word back on a 61 plate 800GS. I think the Tiger's a better riding bike and the finish is really good but the maintenance is the big deal. Look at Ducati, great bikes but maintenance heavy puts many off. Well, Triumph have persuaded me to look elsewhere, well done. :(
 
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